CEO Shoptalk — Counting Coups
As a leader, it is imperative that the company you build and lead is energized from within by taking a moment to celebrate victories. In history, this is called “counting coups.”
The other day I was advising a client and we got to the issue of rewarding accomplishments and behavior.
“Why is this important?” the brilliant CEO asked.
“Because you will get more of whatever behavior your recognize and reward. Reward good performance — more good performance,” said your Big Red Car.
We wandered into a discussion as to how the military did it with a formal awards program wherein an individual was formally recognized by having their exploit written up, memorialized in a citation, and symbolized by a bit of colored ribbon they would wear on their uniform forever. These awards in the military are given in front of one’s unit often at a parade. It is very public moment.
One of my platoon sergeants when I was a young lieutenant had been awarded a DSC. Every payday we wore our green uniforms with ribbons. Every payday I would have him tell the story of how he won the Distinguished Service Cross to my platoon. We were counting coups.