customer loyalty – The Musings of the Big Red Car https://themusingsofthebigredcar.com 53 years and 204,000 miles of business, CEO, leadership, startup, political, military wisdom Wed, 13 May 2020 15:58:43 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.11 The Delivery Wars https://themusingsofthebigredcar.com/the-delivery-wars/?utm_source=rss&utm_medium=rss&utm_campaign=the-delivery-wars Wed, 13 May 2020 15:58:43 +0000 https://themusingsofthebigredcar.com/?p=9125 In the throes of COVID19, working from home, and using restaurants as communal kitchens without seating, comes the issue of delivery. The delivery business is, essentially, unprofitable. It is also completely barren of customer loyalty. The market share — restaurant delivery mind you — looks like this: DoorDash 42% GrubHub 28% UberEats 20% Postmates 9% […]

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]]> Customer Loyalty Revisited https://themusingsofthebigredcar.com/customer-loyalty-revisited/?utm_source=rss&utm_medium=rss&utm_campaign=customer-loyalty-revisited https://themusingsofthebigredcar.com/customer-loyalty-revisited/#comments Thu, 30 Oct 2014 13:55:06 +0000 http://themusingsofthebigredcar.com/?p=3670 Big Red Car here.  Perfect day in the ATX. On Earth as it is in Texas! This blog post is a flashback to one written in June of 2013 on the issue of customer loyalty in the age of the Internet. It is sparked because of several emails The Boss received from a comment he […]

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]]> https://themusingsofthebigredcar.com/customer-loyalty-revisited/feed/ 11 What is Customer Loyalty in the Age of the Internet? https://themusingsofthebigredcar.com/what-is-customer-loyalty-in-the-age-of-the-internet/?utm_source=rss&utm_medium=rss&utm_campaign=what-is-customer-loyalty-in-the-age-of-the-internet https://themusingsofthebigredcar.com/what-is-customer-loyalty-in-the-age-of-the-internet/#comments Wed, 12 Jun 2013 12:38:36 +0000 http://themusingsofthebigredcar.com/?p=2124 Big Red Car here.  The weather is cloudy in the ATX today.  We are in mourning but I can’t tell you why just yet.  It is a sad, gray day.  Appropriate for mourning. So The Boss is visiting with a couple of his CEOs and he was giving them an old school definition of customer […]

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