So, I have an HP printer (still under warranty), nice little wireless unit that constantly requires reconnecting to the Internet, but I can handle this.
Yesterday, it stops working and gives me a differing set of messages and colored lights. If you get a solid amber light, the baby doesn’t work.
So, I work my magic that in the past has cracked the code and it doesn’t work.
I do it five times and finally admit defeat and call HP Support to the rescue. Takes a few minutes to present my bonafides, the serial number of the machine, the PIN, and other data.
Then I tell them the story.