In the throes of COVID19, working from home, and using restaurants as communal kitchens without seating, comes the issue of delivery.
The delivery business is, essentially, unprofitable. It is also completely barren of customer loyalty.
The market share — restaurant delivery mind you — looks like this:
DoorDash 42%
GrubHub 28%
UberEats 20%
Postmates 9%
Big Red Car here. Perfect day in the ATX. On Earth as it is in Texas!
This blog post is a flashback to one written in June of 2013 on the issue of customer loyalty in the age of the Internet. It is sparked because of several emails The Boss received from a comment he had made on AVC.com one of his favorite blogs.
Continue reading
Big Red Car here. The weather is cloudy in the ATX today. We are in mourning but I can’t tell you why just yet. It is a sad, gray day. Appropriate for mourning.
So The Boss is visiting with a couple of his CEOs and he was giving them an old school definition of customer loyalty.
They liked it — clueless really. [Haha, Big Red Car, do not be dissing The Boss’s CEOs. That is both impolite and rude.]
Thank you for subscribing.
Something went wrong.